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शिकायत निवारण

शिकायत निवारण प्रकोष्ठ

शिकायत को हवा में बंद रखने के बजाय उसे हवा देना अच्छा है।  किसी व्यक्ति के व्यक्तित्व के सर्वांगीण विकास, उसकी प्राथमिक जरूरतों को पूरा करने और उसके लिए नागरिक स्वतंत्रता को सुरक्षित करने के लिए मानवाधिकारों का संरक्षण आवश्यक है।

 

सीबीएसई अधिसूचना के अनुपालन में, श्री सत्य साई सीनियर सेकेंडरी स्कूल, आनंद विलास, पुजरली, शिमला में एक समिति का गठन किया गया था, जो छात्रों, शिक्षकों और अन्य हितधारकों द्वारा रिपोर्ट की गई शिकायतों या शिकायतों को प्राप्त करने और उन पर कार्रवाई करने के लिए उनके द्वारा उठाए गए किसी भी मुद्दे पर त्वरित कार्रवाई करने में सक्षम थी।

शिकायत निवारण प्रकोष्ठ छात्रों, संकाय और अन्य हितधारकों से प्राप्त शिकायतों सहित सभी प्रकार की शिकायतों, शिकायतों और कदाचारों से निपटता है। प्रकोष्ठ का उद्देश्य यौन उत्पीड़न-किसी भी प्रकार का शारीरिक या मानसिक उत्पीड़न, कक्षा शिक्षण-कक्षा कक्ष प्रबंधन के संबंध में शिकायतें, पाठ्यक्रम पूरा करना, शिक्षण विधियों आदि, यदि और जब भी उत्पन्न होता है, जैसी समस्याओं के समाधान खोजने के लिए है।  

 

शिकायत निवारण प्रकोष्ठ समय-समय पर बैठकें आयोजित करता है और शिकायत के निवारण के लिए कदम उठाता है।

 

वास्तविक शिकायत वाला कोई भी व्यक्ति स्कूल के प्रधानाचार्य से संपर्क कर सकता है या छात्र शिकायत प्रकोष्ठ को अपनी शिकायतों का समाधान कर सकता है।  यदि व्यक्ति स्वयं उपस्थित होने के इच्छुक नहीं है, तो प्रत्येक स्कूल के प्रशासनिक ब्लॉक के साथ-साथ अकादमिक ब्लॉक में स्थित शिकायत प्रकोष्ठ के लेटरबॉक्स/सुझाव पेटी में लिखित रूप में शिकायत दर्ज की जा सकती है।

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  • Objective
    The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute. A Grievance Cell has been constituted for the Redressal of the problems reported by the Students of the school with the following objectives: Upholding the dignity of the school by ensuring strife free atmosphere in the school through promoting cordial Student-Student relationship and Student-teacher relationship etc. Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized. Suggestion / complaint Box is installed in front of the Administrative Block and Academic Block in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the Academics / Administration in the school. Advising Students of the school to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises. Advising All the Students to refrain from inciting Students against other Students, teachers and school administration. Advising all staffs to be affectionate to the Students and not behave in a vindictive manner towards any of them for any reason. Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules is urgently brought to the notice of the School Principal.
  • Mechanism for Redressal of Grievances of Students and Staff
    The students are the main stakeholders in any institution imparting education, and its our endeavour to make all efforts to ensure transparency in all the activities at different stages. Taking this spirit in consideration the school have the set mechanism for students for Redressal of their grievances as under: The Grievances may broadly include the following complaints of the aggrieved students: Academic Non-Academic Grievance related to Assessment Grievance related to Victimization Grievance related to Attendance Grievance related to charging of fees Grievance regarding conducting of Examinations Harassment by colleague students or the teachers etc.
  • Procedure for lodging complaint
    The students may feel free to put up a grievance in writing/or in the format available in the admin dept. and drop it in boxes. The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents. The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.
  • Responsibility for Redressal
    The final responsibility for grievance Redressal rests with the Principal of the School. The school expects that grievance Redressal be time bound and result oriented. Every grievance is expected to be resolved within a reasonably period. The grievance Redressal cell of the school shall monitor status and progress of grievance Redressal and shall furnish report on grievance Redressal position to the Chairman of the school.
  • Powers
    In case of any grievance the members of the cell are empowered to sort out the problems at their level through discussion with students. In case the members fail to find out any solution then the matter is referred to the Principal / Chairman for final commitment on the matter. Considering the nature and depth of the grievances due inquiry is made by the members of the cell and through personal discussion the matter is solved. If anybody is found to be guilty for any kind of nuisance, immediate action is being taken by the School Management.
  • Exclusions
    The grievance Redressal cell shall not entertain the following issues: Decisions with regard to award of scholarship, fee concessions, medals etc; Decisions made by the school with regard to disciplinary matters and misconduct. Decisions of the university about admissions in any courses offered by the school. Decisions by competent authority on assessment and examination results.
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